Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website, https://www.dixor.store. By making a purchase, you agree to comply with this policy. Please read it carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

Return Timeframe

Items may be returned within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (405) 392-1451. You will need to provide your order number and the reason for the return. We will guide you through the return process and provide a return authorization if applicable.

Shipping for Returns

You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Partial Refunds

Partial refunds may be granted in the following situations:

• Item is returned used, damaged, or missing parts
• Item is not in its original condition
• Item is returned after the 30-day return period

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (405) 392-1451.

Contact Information

If you have any questions about this policy or need assistance with a return, please contact us:

• Email: [email protected]
• Phone: +1 (405) 392-1451
• Address: 5152 East 3rd Road, Oklahoma City, Oklahoma 73165, United States

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.

Limitation of Liability

Our liability is limited to the purchase price of the item. We are not responsible for any indirect, incidental, or consequential damages arising from your purchase or use of our products.